Small & Medium Business

Customer Success Services
Because Your Success is Our Success


Just as we have built people-centered products, we have built a business centered around you. Because our success is dependent on yours, we have designed a holistic model to create sustainable value for our customers over the long haul that integrates account management, consulting services and customer support.


What our Customers are Saying…and Doing

  • The partnership with SumTotal has been very beneficial for us. The bottom line is it comes down to the bottom line. We want to make sure we are spending wisely and SumTotal’s expense management solution does that for us.

    Linda Tregea
    Benco Dental Accounts Payable Manager

    Read Case Study

  • The continued improvements and enhancements to the cloud learning solution without the extra expense to us is something we really like about using SumTotal Learn: Maestro. We look forward to new enhancements and functionalities. It’s also nice to see that when we send in a request for a certain enhancement someone is actually paying attention.

    Heather Williamson
    Cabela’s Human Resource Training System Administrator

    Read Case Study

  • The SumTotal support team has always been very responsive in turning around issues quickly, keeping us up to date as to what’s going on, and made us a very happy customer.

    Debbie Collins
    Capgemini Director of MyLearning

    Read Case Study

  • As a partner, SumTotal has delivered on all of our expectations and more. Beyond providing us with a state-of-the-art technology solution, they have demonstrated a high level of commitment in helping us reach our goals to proactively manage and deploy our workforce, ensure accurate payroll information and enhance the productivity of our workforce.

    USA Funds LMS Project Manager
     

    Read Case Study

  • We very much appreciate the opportunity to bring to SumTotal our evolving needs. We are always pleased with their ability and readiness to address those needs rapidly and transparently with us

    Ken Dude
    Edward Jones HR Principal

    Read Case Study

  • SumTotal is very quick and helpful in responding when we need assistance. Their prompt response demonstrates their understanding of the importance of both the availability and reliability of our compensation management system.

    Joanne Millward
    Global HR Information Systems Program Manager for large pharmaceutical company

    Read Case Study

  • SumTotal is a great partner and offers amazing expertise at every turn. When we’ve uncovered challenges along the way, SumTotal was there as a trusted advisor with a solution to overcome it.

    Patty Jones
    Lifetouch Senior Vice President of Administration

    Read Case Study

  • Lion places a great deal of importance on partnering with organizations that complement our business and fit in with our values. The SumTotal team has proven to be great partners to our business, working with us to ensure the system was implemented on time and on budget.

    Jason Sharpe
    Lion Systems Leader, People & Culture

    Read Case Study

  • We are very happy with SumTotal Work: Expense Management…And, of even greater importance to us is that we have developed an effective working relationship with SumTotal which will allow us to continually move the technology forward.

    Dan Garuti
    Loomis Sayles Vice President

    Read Case Study

  • Getting upgrades on the SumTotal cloud solution has been much faster, resulting in real, measurable time savings for our team. With just a phone call, SumTotal’s support staff can see our environment and work with us in real time to resolve any issues."

    Spencer Hyde
    SkyWest Director of Multimedia and Business Development

    Read Case Study

  • We were pleased to leverage the cloud-based SumTotal Learn solutions, as they represented the best choice for our business. SumTotal has helped us stay focused on delivering high-quality content, rather than having to manage a complex hardware and software environment.

    Ken Tanaka
    Tokyo Electron Senior Manager of Global ServiceGroup, Field Solution Department

    Read Case Study

  • SumTotal does all of the enhancements and testing. That has saved us an enormous amount of time. We appreciate the professional and organized way that SumTotal handles new releases. We also love the flexibility of the system for turning on or off features that are relevant to our users.

    Stephanie Patterson
    USA Funds LMS Project Manager

    Read Case Study


SumTotal takes a holistic approach to Customer Success, because our success is dependent on yours.

You

Customer Success

Customer Success


Each account has a Customer Success Manager assigned to them. Their job is to own the customer experience end-to-end, be the front line for communication and problem-resolution and ensure long-term customer value is being delivered. They will work directly with Customer Services and Support to ensure overall customer goals are being achieved day to day.

Customer Support

Customer Support


Each account has a Customer Support Manager assigned to them. Their job is to ensure that any customer issues are being addressed or escalated to speed time to resolution on all post-implementation issues. We offer 24x7 telephone support and an eServices Incident support portal.

Customer Services

Customer Services


Each account has a Customer Services Manager assigned to them to lead the implementation or go-live services up front. Their job is to ensure that the initial deployment of the solution is successful and that goals for go-live are achieved. Unlike other HR software vendors, SumTotal implements all of its own solutions and conducts all of its own consulting and training.


We Like Long-Term Relationships

We believe in building partnerships with our customers to create great places to work. We strive to understand your business, its goals, and how you define success. It’s not so much about the features and functionality of our software, but rather how our customers leverage technology to achieve their business needs today and into the future. Our company is built to create sustainable value for our customers over the long haul because we like long-term relationships.

  • Rapid deployment services based on pre-defined best practice templates and rapid on-demand delivery at one affordable price per month.
  • Dedicated customer care with a certified SumTotal expert in talent expansion best practices and SumTotal’s technology. Our teams are always available to advise you and ensure your ongoing success.
  • Ongoing support for your success with available 24x7 support. For technical assistance, please take advantage of our telephone support line or our eService Incident Management Portal.

    Contact Us

  • Total Connection Customer Community is our global customer user community designed to help enable our customers to learn from one another. With large events, customer advisory boards and executive councils, we deeply engage our customers in co-innovation. We are excited to be expanding this program through 2013.
  • Total Success Initiative, our model for supporting every account large and small which has helped us achieve 96% true customer satisfaction. Each and every employee at SumTotal has a compensation element that is directly tied to customer satisfaction.

Next Steps

LMS Selection Guide

Cost is a consideration when choosing an LMS, but it's not the only one - or even the most important consideration. Get the essential questions to ask when selecting an LMS.

Download Whitepaper

Learning Trends for 2013

What are the five things you need to know to prepare your company for the future? Download this white paper to find out today.

Download Whitepaper

Request A Demo

Request a live, personalized demo for any SumTotal solution.

Request Demo Now